Automate Retail Support Queues
Field customer FAQs, manage shipping updates, and auto-request reviews using local SMS marketing calendars.
RETAIL & SALES
FAQ WIDGET CHAT
Shopper: "What is your holiday return window?"
Jova Bot: "Hi there! Holiday orders bought in November can be returned until Jan 31st for store credit. Get label details here: jova.net/labels"
Support bots resolve up to 60% of standard questions autonomously.
CX Features Built for E-Commerce
Auto FAQ Resolution
Configure store guidelines and return policies to auto-resolve routine shopper chat cases.
SMS Loyalty Campaigns
Send updates regarding order tracking status and reward points totals automatically.
Social Review Aggregator
Monitor reviews across Google, Yelp, and Facebook. Auto-draft replies inside one dashboard.
Retail Support FAQ
Can we link Shopify order logs to the chat bot?
Yes! Jova retail integration profiles support Shopify API lookups, letting buyers check tracking numbers autonomously.
Boost Retail Customer Satisfaction
Connect with our retail onboarding architects to build your local support channels.