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ENTERPRISE OMNICHANNEL

Omnichannel Cloud Contact Center

Coordinate support tickets, agent call routing, and client satisfaction indices across all local phone, web chat, and review channels.

Active Incoming Queues

John Miller (SMS)"Do you support custom API integrations?"
Just now
Visitor #82 (Web Chat)"How do I reschedule a patient booking?"
2 min ago

Contact Center SLA Performance Metrics

98.2%Calls answered under 15 seconds
4.9 / 5Average agent CSAT review index
+78Net Promoter Score (NPS) industry high

Skills-Based Routing Flow

Ensure your clients are routed to the most qualified agent. Jova AI analyzes call topics in real-time to trigger routing paths:

  • Technical Support Escalation -> Sent to NOC team members.
  • Billing disputes & Inquiries -> Routed directly to billing desks.
  • General Sales Lead Capture -> Configured for Jova AI automated receptionists.

Contact Center FAQ

What channels does Jovaterra Contact Center support?

We support voice calling, web live chat widgets, SMS/texting channels, email inboxes, Google Business profile reviews, and social media feeds.

Scale Your CX Operations Today

Connect with our contact center design experts to draw up routing workflows and start a trial.